Triple-Treat (Buy 3 & Save)

WHEN WILL MY ORDER ARRIVE? 

Standard delivery is free on all orders within Australia. Express post options are available at the checkout.

Australia Post's advertised delivery estimates are as follows:

PARCEL POST - Standard Delivery*

NSW: 3-6 business days

ACT: 3-6 business days

NT: 4-10 business days

QLD: 2-4 business days

SA: 3-7 business days

TAS: 3-7 business days

VIC: 3-6 business days

WA: 3-7 business days

*Capital cities deliver faster than country areas. Add 3-5 days for country areas.

EXPRESS POST (add 1-2 days for country areas)

NSW: 1-2 business days

ACT: 1-2 business days

NT: 2-5 business days

QLD: 1-3 business days

SA: 1-3 business days

TAS: 1-3 business days

VIC: 1-3 business days

WA: 2-4 business days

For information about any current disruptions to the Australia Post network please click here.

INTERNATIONAL SHIPPING

We currently ship internationally to New Zealand only. Delivery is approximately 5-9 days and is a flat rate of AUD$18.

For USA customers, check us out on Amazon.com.

WHEN WILL MY ORDER BE SHIPPED?

We dispatch within 1 business day. If you order early in the morning, it might even be dispatched the same day. If you order on the weekend
or after 2.30pm AEST on a Friday, your order will ship the following business day (usually a Monday, except when there’s public holidays).

WHERE DO YOU SHIP FROM?

We ship from our warehouse in Brisbane, Queensland.

We're all about making your shopping experience a thrill ride from start to finish! We want to see you wearing a big grin when you open your package. But hey, we get it, sometimes things don't work out exactly as planned. No worries, though! We've got your back with our awesome refund policy.

Here's the deal: You have a full 30 days from the date of your order to return your product and get a sweet refund. Yes, even if you've already taken it for a spin! We believe in second chances, and we want you to be 100% happy with your purchase.

To get the refund party started, just shoot us an email at gametime@throneboss.com within those 30 days. We'll give you the green light and guide you through the return process. You'll need to cover the return postage, except when the product arrives damaged or faulty. In those cases, we'll gladly refund your reasonable postage costs. Just make sure to let us know about any damage within 7 days of receiving your order, okay?

Now, listen up! Gift cards are like magic tickets to happiness, so they're not eligible for returns. We know it's a bummer, but don't worry, we've got plenty of other goodies for you to choose from.

To make your return a piece of cake, we'll need a little something from you: a receipt or proof of purchase. It's like our secret handshake to confirm that we're on the same fun-filled page.

Sometimes, there are situations where we can only offer partial refunds. For example, if an item is no longer in its original condition, damaged, or missing parts due to reasons beyond our control. And hey, let's keep things fair—returns approved after the 30-day mark won't be able to join the refund party.

But fret not! Once we receive and inspect your returned item, we'll send you an email to let you know we've got it. Then, we'll give you the thrilling news of whether your refund is approved or not. If it's a go, get ready for the magic to happen! We'll process your refund and send it zooming back to your original method of payment within 3-7 days. Just a heads up: If you used AfterPay or Zippay, we'll have to deduct the BNPL fees (around 6%) because, well, they won't refund that to us. But don't worry, this only applies to change of mind refunds, not warranty claims.

Now, if you're still eagerly waiting for your refund and it seems to have taken a detour, let's do some detective work together. First, double-check your bank account—it may just be hiding in there. Then, get in touch with your credit card company because they sometimes like to play hide-and-seek with refunds. And if all else fails, give your bank a call because there's a chance they're keeping your refund cozy in their processing queue. If none of that gets you any closer to your refund, drop us a line at gametime@throneboss.com, and we'll jump into action to solve the mystery!

Last but not least, if you're shipping an item valued over $75, it's wise to consider using a trackable shipping service or adding some shipping insurance. We can't guarantee the safe arrival of your returned item, so better be safe than sorry.

Happy shopping and happy returns!

What Is The Right Size For Me?

Our bean bag chairs come in an Adult size (Boss Original) and a Child size (Boss Jnr). The Adult size dimensions are 100cm high back and 90cm wide base. The Child size dimensions are 85cm high back and 77cm wide base (we have photos on the product pages of the different sizes).

As a rule of thumb, we generally recommend the child size for primary school age children and the adult size for teenagers and older. Of course, people come in all sizes and shapes. If you're not sure, we'd recommend the Adult size as you can always grow into it.

Is There A Weight Limit?

These gaming bean bags are double stitched for strength and also lab tested for durability. Unfortunately the lab doesn't give us a recommended maximum capacity as there are variables that come into play, but as I guide, we'd recommend up to 115kg under normal use of the bean bag (so that's just sitting in it).

If you're jumping into it like a water bomber into the pool, it's not really made for that and it would void the warranty, but they are really strong and durable.

Where Can I Get The Beans?

Firstly, we recommend using only EPS beans (those little white ones about the size of a pea) as they allow the bean bag to hold it's shape and provide a comfortable and supportive experience.

While memory foam is popular, it only works for those large round floppy bean bags. You can buy bean bag beans (EPS beans) from most "big box" retailers, in store or online, such as Big W, K-Mart or Target. Simply search "bean bag filling" on any of those online stores. You'll need 200 litres of beans for the child size and 350 Litres for the adult size.

*NOTE: We don't recommend using the 500g Spotlight bags of beans as they are not the same as a 100 Litre bag from Target, KMart or Big W, and it ends up costing more to fill the bean bag. Don't forget to check out our bean bag filling instructional video HERE.

How many beans do I need?

The child size (Boss Jnr) requires 200 Litres, the adult size (Boss Original) requires 350 Litres and the footstool requires 60 Litres of EPS bean bag filling. If you prefer a firm sitting position, put in an extra 50 Litres of beans. Over the first few months the beans will settle and compress slightly, so we recommend getting some extra.Don't forget, we recommend to use only EPS type beans (the white bean bag beans) not memory foam.

*Note: We don't recommend using the 500g Spotlight bags of beans as they are not the same as a 100 Litre bag from Target, KMart or Big W, and it ends up costing more to fill the bean bag.